Welcome to Flooring Specialty Store’s FAQ section. We’ve compiled answers to the most common questions about our premium flooring products and services to help you make informed decisions for your home or project.

About Our Products

What types of flooring do you specialize in?
We specialize in premium flooring solutions including luxury vinyl tile (LVT) in options like Click LVT and Gluedown LVT, as well as carpet accessories and flooring for specific rooms like bathrooms and bedrooms. Our collections feature sophisticated color options including timeless black and grey palettes, and specialty designs like herringbone patterns.
How do I choose the right flooring for different rooms?
Our website is organized by room type (Bathroom, Bedroom) and floor type to help you find the perfect solution. For wet areas like bathrooms, we recommend our waterproof LVT options. Our “By Room” and “Floor Type” categories provide guidance, and you can always contact our specialists at [email protected] for personalized recommendations.
Do you offer flooring accessories and aftercare products?
Yes, we carry a complete range of accessories including carpet accessories, glue & adhesives, and specialized aftercare products to maintain your flooring’s premium look. Our “Accessories” and “Aftercare” sections feature these complementary products.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments. All transactions are processed through our encrypted payment gateway for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We don’t store credit card details on our servers after your transaction is complete.
Can I change or cancel my order after placing it?
You may request order changes or cancellation within 12 hours of placement by emailing [email protected]. Once your order enters processing (typically within 1-2 business days), changes may not be possible due to our fast fulfillment system.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide, excluding some remote areas and parts of Asia. Our global shipping network ensures your premium flooring products arrive safely whether you’re across town or across the globe.
What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping ($12.95 flat rate): via DHL or FedEx, delivering in 10-15 business days after dispatch
– Free Shipping: via EMS for orders over $50, delivering in 15-25 business days after dispatch
How long does order processing take?
All orders are processed within 1-2 business days after payment confirmation. During peak periods, processing may occasionally take slightly longer, but we’ll notify you if there are any delays.
Will I receive tracking information?
Yes, once your order ships you’ll receive a confirmation email with tracking information so you can monitor your package’s journey to your home or project site.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, in original packaging, and in resalable condition. Please contact us at [email protected] to initiate a return and receive authorization.
What if my flooring arrives damaged?
Please inspect your delivery immediately upon arrival. Report any damage within 48 hours by emailing [email protected] with photos of the damage and your order number. We’ll arrange for replacement or refund as appropriate.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective/damaged products. We recommend using a trackable shipping method for returns.

Customer Support

How can I contact customer service?
Our dedicated customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
Do you have a physical showroom?
Yes! Visit us at our Norcross showroom at 2815 Edington Drive, Norcross, US 30071 to see and feel our premium flooring collections in person and consult with our flooring specialists.

Haven’t found the answer you’re looking for? Our flooring specialists are always happy to help. Contact us at [email protected] for personalized assistance with your flooring project.