At Flooring Specialty Store, we understand that receiving your premium flooring products in a timely and secure manner is just as important as the quality of the products themselves. That’s why we’ve partnered with world-class shipping providers to ensure your flooring solutions arrive safely at your doorstep, whether you’re across town or across the globe.

Global Reach with Local Care: While we proudly serve customers worldwide (excluding some remote areas and parts of Asia), we maintain the same commitment to service excellence that we offer in our Norcross showroom.

Our Shipping Process

1. Standard Shipping

Carriers: DHL or FedEx

Delivery Time: 10-15 business days after dispatch

Cost: $12.95 flat rate

Ideal for customers who need their flooring products quickly, our standard shipping option provides reliable tracking and faster delivery times through our premium carrier partners.

2. Free Shipping

Carrier: EMS

Delivery Time: 15-25 business days after dispatch

Cost: Free for orders over $50

For budget-conscious customers who can wait a little longer, our free shipping option provides excellent value while still ensuring your products arrive in perfect condition.

Order Processing

All orders are processed within 1-2 business days of payment confirmation. During peak periods, processing may occasionally take slightly longer, but we’ll always keep you informed.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information so you can monitor your package’s journey to your home or project site.

Important Notes

  • Delivery times are estimates and may vary depending on customs clearance in your country
  • Some oversized or heavy flooring products may require special handling – we’ll contact you if this applies to your order
  • Please inspect your delivery immediately upon arrival and report any damage within 48 hours

Our Promise: Just as we carefully curate our flooring collections for quality and style, we’ve designed our delivery options to provide flexibility, reliability, and transparency – because your complete satisfaction doesn’t end at checkout.

For any delivery-related questions, our customer service team at [email protected] is always happy to help.